Call Center Solutions

Kaith Consultants is a top tier Investment & Business Consulting firm.

Call Center Solutions

Telemarketing and customer support, while essential to business success, can be time-consuming and expensive to manage. Many large enterprises began to outsource part or all their telemarketing and customer care in a bid to slash costs. This strategy is also now embraced by small to mid-sized businesses due to the accessibility and cost-effectiveness of offshore services. However, finding the right company to provide reliable call center services can be frustrating and tedious.

Your search can stop now. Kaith Consultants is operated by a formidable team of Kenyan multifaceted industry professionals. Our level of expertise serves to alleviate all cultural and language concerns. Kaith Consultants offers companies the opportunity to access a wide range of reliable and affordable call center solutions to suit their ever-increasing business demands.

Customer satisfaction is an integral component of business success. Your offshore team at Kaith Consultants’ outsourcing call center are purpose driven to improve your customer engagement and deliver an exceptional customer experience.

Your call center team will focus on establishing and nurturing rich and informed customer relationships. Every single interaction is made to count; we pay close attention to detail to address your clients’ queries, preferences, and unique requirements to produce the perfect outcome.

• Our key call center services

a) Inbound call center solutions

Kaith Consultants offers multilingual services delivered by culturally aware call center personnel. We ensure your clients receive the very best customer care for the ultimate caller experience.

b) Outbound call center solutions

The customer experience ultimately relies upon the expertise of your call center staff. At Kaith Consultants we only recruit call center specialists who have strong work ethics, proven customer service abilities and superb communication skills.

c) Telemarketing

Establishing a connection with potential customers which ultimately results in a sale requires skills such as enthusiasm, resilience, and persistence. Our highly trained telemarketing specialists are skilled communicators delivering a superior customer experience. Ambitious and self-motivated, our telemarketers are target driven and dedicated to lead generation and wrapping up the sale.

d) Technical support

Utilizing VOIP, emails, web chat and cloud-based applications our IT support specialists provide advice and quick resolutions for all your clients IT concerns.

e) Chat/ Email support

We provide your clients the customer service they deserve with prompt and professional chat and email support 24/7. Live chat is untapped potential for business. Live chat support is convenient for online consumers and offers the chance to address customer concerns quickly. Harness this opportunity to increase your sales and provide timely resolution to client complaints.

f) Lead generation

This initial step in the sales cycle is crucial. Our call center staff are highly experienced in lead generation for companies and salespeople. We identify and nurture potential customer relationships and will significantly stimulate and increase interest in your goods and services.

g) Knowledge Process Outsourcing (KPO)

We engage highly educated call center staff with business expertise and advanced analytical skills. Specializing in research and information, legal and medical services, training, consultancy, and research and development, we provide the opportunity to engage industry professionals at affordable rates.